CenturyLink Provisioning Technician 4 in Wan Chai, Hong Kong

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The role of the Provisioning Technician is to build/operation/maintain/decommission of layer 1-2 core network products and services including MPLS. VPN, DIA, ILC and CPE configuration. The objective of the role is to successfully deploy solutions or products for Clients to agreed timescales, budgeted costs and the required quality levels and to provide technical knowledge of delivery of services to client and internal teams. As a subject matter expert (SME), interaction with 3 rd party suppliers and internal teams to troubleshoot and resolve any technical issues is a requirement. The role need to perform queue management, service management and customer interaction throughout the lifecycle of delivery and ensures the successful handover on final acceptance.

Job Description

Responsibilities:

  • SME for a product or technology concern and require to formulate documentation and process. You are required to ensure orders within the provisioning are delivered correctly and on time

  • Network build/Operate and Maintain/Decommission of PE and CE devices.

  • Provide timely resolution of trouble tickets and escalation within a defined SLA

  • Perform circuit testing, troubleshooting with 3rd party telco and service providers

  • Manage queue performance per workflow process in a timely manner, On-time delivery

  • The role requires a significant ability to manage personal workloads in an efficient and organized manner

  • Significant interaction with Vendors, Service Providers, internal teams and customer representatives

  • The role requires working well as a team. Working with, managing, and energizing others, especially in team settings or where quality of relationships makes a difference between success and failures.

  • Provide detail reports and comprehensive summaries on weekly, monthly of delivery performance

  • Ensure process are adhered to and documented on the internal share drive where necessary

  • Ensure post implementation, or post-live operational support are in place.

  • Improve operational excellence through customer ratings and feedback

Qualifications

Requirements:

  • Diploma holder

  • 3-5 years’ experience in Telecom Service Provider Environments.

  • Knowledge in Ciena, Alcatel-Lucent, Nortel, Cisco and Juniper routing and switching equipment

  • Knowledge of transport networks – SDH, DWDM, Fiber, Ethernet and MPLS is a must

  • Working experience as a team in large decentralized organization

  • Demonstrated highly effective interpersonal and ability to work in a consultative manner

  • Ability to adhere to processes

  • Knowledge of transport networks - SDH, DWDM, Fiber, Ethernet and MPLS is a must

  • Experienced in delivering services to clients ensuring Client satisfaction.

  • Fluent command of the English language is essential

Education

High School Diploma or Equivalent in Information Systems

Bachelors or Equivalent in Information Systems

Requisition #: 189308

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.