Citi HK - GCB O&T - General Services & Travel Assistant Vice President in Hong Kong

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong

  • Education: Associate's Degree/College Diploma

  • Job Function: Transaction Processing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18010432


  • Manages the day-to-day workflow within a team to facilitate on-going customer needs for various document retrievals

  • Coordinate activities with risk management, legal, and other operations staff to ensure that retrieved document satisfies applicable legal, regulatory and customer requirements.

  • Requires an in-depth evaluation of basic business processes, department procedures, and HK banking industry standards

  • Interfacing with customers regarding issues to ensure smooth workflows

  • Manages workflow; entails managing volumes and ensuring work is handled efficiently, handles escalations prior to going to manager, may resolve non-routine or escalated issues

  • Regularly assumes informal/formal leadership role within the dept., involving in coaching and training of new recruits/lower level staff

  • Involves project implementation to improve and/or re-design processes

  • Strong communication and diplomacy skills are required


  • BS/BA degree or related discipline

  • 7 years or above of work experience with proven track record in operational effectiveness and people management

  • Business process redesign, change management and / or strategy implementation knowledge with global financial institutions

  • Proficient in Excel and Power Point

  • Strong communication skills