Citi HK - GCB - Citigold Associate in Hong Kong

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 15072449


  • Provide sales and service support to Citigold Relationship Managers in serving consolidated banking customers

  • Ensure that all service queries are resolved timely

  • Deliver superior quality service to customers and refer potential customers to Citigold Relationship Managers

  • Assist in meeting overall branch sales and service goals

  • Support counter services for Citigold Center as needed


  • University graduate with at least 1 year of customer service experience or secondary educated with at least 3 years of relevant experience

  • Good knowledge of banking products and services, operations and procedures and systems preferred

  • Candidates with relevant experience in financial institutes would be an advantage

  • Good problem solving skills

  • Proactive with good communications and interpersonal skills

  • Good command of English, Cantonese and Mandarin

  • Holder of IIQE paper 1, 2 & 3 preferred. A 3-month grace period will be granted for acquiring the papers for potential candidates without the IIQE papers

  • With HKSI paper 1, 7, 8 or equivalent would be an advantage