Citi HK - GCB - Assistant Vice President, Personal Loans in Hong Kong

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Marketing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18028274

Description

  • Responsible for meeting the Personal Installment Loan P&L;

  • Assist in formulating strategy and execute action items to meet the business revenue and profitability plans;

  • Good product and project management skills;

  • Formulate the value proposition and product development for Personal Installment Loan product within policy and regulatory guidelines;

  • Conduct portfolio analysis and product/pricing test to drive portfolio yield and volume growth;

  • Monitor portfolio credit performance and liaise with Risk and Credit Initiation to review the credit policy and underwriting process;

  • Formulate gating and anti-attrition strategy to minimize early settlement and customer attrition;

  • Identify and partner with different channels (Credit Sales, Telesales, Direct Sales, Branch, Remote and Marketing) to drive cross-sell to existing card/bank customers and acquire new to bank customers for loans;

  • Design and launch customer marketing and sales incentive programs to support the sales channels and to ensure programs fulfillment;

  • Partner with Decision Management to achieve effective portfolio management, performance tracking and leads optimization;

  • Liaise with sales channels and internal partners to review and improve overall efficiency of the sales and operating processes;

  • Project management;

  • Support the launch of digital initiatives (e.g. RCE, loan mobile application) and post launch maintenance;

  • Analytic and reporting;

  • Monitor channel performance/marketing program effectiveness and take appropriate actions to improve the overall result and customer experience;

  • Coordination with different parties for timely report update to Management and Region.

Qualifications

  • University degree holder in a quantitative field (e.g. Finance, Statistics or Business Administration) or related discipline;

  • At least 7 years working experience in retail banking or financial services industry with knowledge of Cards and Unsecured Lending is a must;

  • Strong attention to detail and accuracy;

  • Organized and possess excellent quantitative, analytical and communication skills;

  • Good interpersonal skills and ability to work with all levels is required.