Citi HK - GCB - Assistant Manager, Portfolio Telesales in Hong Kong

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong

  • Education: Associate's Degree/College Diploma

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18016807

Description

  • Assist Team Manager to build revenue and volume momentum

  • Monitor individual TSR’s daily sales performance through call monitoring

  • Ensure a high standard of quality service delivered and coach TSRs in order to achieve target

  • Review MIS report to measure TSR standard of performance

  • Handle and track customer complaints, investigate root cause and rectify with corrective and preventive measures

  • Provide training, team briefing, case sharing to enhance selling and servicing skills

Qualifications

  • University graduate preferable

  • Minimum 2-3 years of experience with a financial institution focusing in telemarketing/sales

  • Knowledge of consumer banking including credit card acquisition, portfolio management and insurance would be an advantage

  • Strong coordination, communication and negotiation skills

  • Aggressive, result-oriented and able to work independently

  • Proficiency in written and spoken English