Citi HK - GCB - Assistant Branch Manager in Hong Kong

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18016808


  • Assist Branch Manager in sales strategy formulation, capacity planning and sales management process review to ensure that sales goals are met

  • Provide training, coaching and support to ensure that staffs deliver sales and service at high standard and that the team and individual goals are met

  • Support Branch Manager in developing, driving and implementing customer centric initiatives

  • Handle customer issues and provide recommendations for improvements

  • Stay close to the market and customers. Support new product launch and development/implementation of marketing programs. Provide feedback to marketing teams on existing and new products, services and programs

  • To provide back-up support to branch staffs in maintaining smooth operations within the branch

  • Be involved in branch credit management and delinquency control

  • To perform credit evaluation and loan approval on all unsecured and secured lending products applications in accordance with the established credit criteria, processing guidelines and risk-based pricing strategy while at the same time meeting the service and productivity standards


  • University graduate with minimum 3 years’ experience in sales management role with retail banking

  • Good knowledge of banking products, compliance and branch operations and procedures

  • Strong people management, communication and problem solving skills

  • Passed HKSI 1,7, 8 and IIQE 1, 2, 3, 5 qualifications or equivalent