Citi HK - Citi Commercial Bank - Cash Product Market Manager in Hong Kong

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Relationship Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18024641

Description

Product Management

  • Develop business plans/budgets and ensure delivery of financial results

  • Develop & communicate product strategy to relationship managers and senior stakeholders

  • Manage portfolio: monitor & manage pricing and core drivers (flows, attrition, cross-sell), manage Electronic Banking support team covering electronic delivery channels and related initiatives

  • Own product related Must-Win­-Battles (e.g. Digital Scorecard, Liabilities, etc.)

  • Carry out periodic competitive benchmarking and capability analysis of Citi offerings vis-à-vis competition. Work with TTS in filling product gaps

  • Organize training and knowledge sharing for Commercial Bank RM teams working closely with TTS, for both new hires and ongoing training

  • Drive superior client experience working closely with Client Operations & Technology (O&T), Product and Implementation teams

  • Manage/evaluate/form internal & external partnerships (e.g. legal counsel, 3rd party service providers, etc.)

  • Offer technical support and advice to clients and relationship managers

New Business Initiatives

  • Identify new product opportunities around flows/segments and design/execute initiatives aimed at capturing the business opportunity

  • Drive client-focused initiatives (e.g. increasing share-of-wallet with Platinum/MME names)

  • Marketing: Execute client campaigns; Design and implement sales contests

Compliance/Policy Adherence

  • Ensure compliance with internal product & credit programs/policies and relevant country regulations.

  • Seek product approvals for new products, whenever required, including COMPAC approvals

  • Ensure adherence with relevant Regional TTS Cash Product Approval Programs

Qualifications

  • Possess a minimum of 3 years of cash management, banking and client interfacing experience

  • B.A./B.S. or equivalent

  • Have knowledge of Cash Management products & banking

  • High degree of professionalism and work independently

  • Builds robust working relationships with internal partners

  • Strong written, listening & verbal communication skills

  • Good analytical skills