Dynatrace DXS Managing Consultant in Hong Kong
Dynatrace Expert Services (DXS) ensures successful adoption of Dynatrace technologies throughout the software application lifecycle to provide real-time analytics which help our customers proactively avoid performance issues and to rapidly diagnose and resolve problems should they occur.
The DXS Managing Consultant is a vital member of the team, responsible for both delivery and project management of Dynatrace professional services. The role focuses on ensuring high quality delivery, whether directly or working alongside delivering partners, with the aim of helping customers to maximise the value that Dynatrace delivers, enabling them to deliver high performing applications with first rate customer experience.
Customer environments will vary widely. Significant performance problems may take down customer applications, creating a high-stress, time-critical working environment. Other situations may need a more measured approach with rigorous change control and approval processes. Regardless, engagements often take place in cross-organizational, highly political, and visible atmospheres so excellent communication and customer management skills, and the ability to constantly make progress and add value while keeping all parties updated on progress, are essential skills.
Successful DXS Consultants will have a high-tech background with an application focus, and will be intuitive problem solvers comfortable in complex environments, seeking a wide variety of challenges to help them grow.
A strong understanding of appropriate technologies (described briefly below) are required as this role calls for more than simple product installation and configuration. The successful applicant will be required to develop skills in using Dynatrace technology to help isolate and analyze application performance problems. They will interact with a wide variety of roles both business and IT need to gain mastery of this knowledge along with the ability to communicate clearly, credibly, and confidently.
Earn the confidence of customers, partners and colleagues as trusted advisor in Digital Performance Management
Represent Dynatrace as a product expert on its technology
Provide project management, reporting and quality assurance for services delivery including regular, accurate task status information, including progress and associated risks or issues
Deploy, administer, configure, maintain, and mature Dynatrace technology as it relates to customer needs
Ensure effective monitoring of critical business applications at customer sites
Build and enhance dashboards, reports and alerts to meet customer requirements
Help customers troubleshoot, profile, and predict application performance issues
Mentor and train customers and partners on Dynatrace technology and best practices
Assist sales team in identifying new opportunities for product and services at customers
Build Dynatrace brand loyalty
Defend Dynatrace solution against competitive threats
Essential – Computer Science or IT degree
Expertise in one or more of these key technologies is desirable
J2EE, ASP.NET, Web development
Java, .NET, Node.js, Python
Cloud and Infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc.
Ability to tackle complex application environments to provide customers with clear ability to transfer technical aspects into business concepts
Excellent interpersonal communication skills, both written and oral
Strong passion and desire to learn new technology
Solid presentation and writing skills and experience with creating professional reports
Ideally 5+ years’ experience in IT consulting or similar.
Forward (strategic) thinking
Innovative and learning orientated
Trustworthy, honest and ethical
Consultative and collaborative
Organised and quality focused
Flexible and adaptable
Willingness to travel within Greater China Region (Hong Kong, China and Taiwan)
Report to the Expert Services Regional Director and Sales Engineering Manager and deliver technical services in line with agreed commercial arrangements
Provide help to colleagues in Sales, pre-sales and marketing to support new opportunities and account growth
Customers: Deliver technical products and services to meet business requirements
Partners: Manage and build relationships with delivery partners to ensure effective, high-quality delivery and timely reporting
Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.
External Company Name: Dynatrace LLC
External Company URL: Dynatrace.com