DHL Express, Inc. Billing Specialist in Hong Kong


Working Location: Kowloon Bay

Reporting to Billing Manager, you will be responsible for providing excellent service to our key customers by ensuring billing quality and timeliness are maintained.


  • Work closely with Billing Team and Credit Control & Collection Team as well as cross functional teams to ensure proper handling of customer queries

  • Assist Billing Manager in managing customer escalation / complaints on billing and receivable matters and take charge on resolution

  • Perform root cause analysis and suggest improvement initiatives to ensure structural resolution for errors

  • Join meetings to understand the needs of customers (both internal and external)

  • Prepare customized reports

  • Assist Billing Manager in handling projects


  • Higher Diploma holder or above

  • At least 5 years' relevant working experience in Billing or Accounts Receivable field with customer interface exposure, preferably in logistics / express industry

  • Customer-oriented with strong business acumen and influencing skills

  • Excellent analytical and problem solving skills

  • Possess a mindset of continuous improvement

  • Able to liaise with different levels of internal and external customers and work under pressure, and is flexible for overtime work when required

  • Experience in project management is a plus

  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)

  • Proficient with MS Office applications, including Excel, Power Point & Access, and experience with SAP