DHL Express, Inc. Billing Executive (Key Accounts) in Hong Kong

59375

Working Location : Kowloon Bay

Reporting to Billing Manager, you will be responsible for providing quality service to our key customers by handling billing and receivable queries.

Responsibilities:

  • Resolve incoming billing and receivable queries from assigned key customers and maintain consistent and high quality service standard

  • Work closely with Billing Team and Credit Control & Collection Team as well as cross functional teams to ensure proper handling of queries

  • Prepare customized billing reports

  • Make outbound calls to customers for opinions on service improvement

  • Provide administrative support to the team when required

Requirements:

  • Diploma holder with 4 years' relevant working experience in billing or accounting field with customer interface exposure

  • Effective communication and telephone handling skills

  • Customer-oriented and able to solve customer problems independently

  • Detail-minded, analytical and possess a mindset of continuous improvement

  • Responsible, meticulous, self-motivated and team player

  • Able to liaise with external customers as well as internal parties and work under pressure

  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)

  • Proficient PC skills, especially in MS Office, preferably with knowledge in MS Access