Citi APAC - HKG - Citi Research - Research Connect in Hong Kong

  • Primary Location: Hong Kong SAR of PRC,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Training, Development & Learning

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18031154

Description

  • Citi is a respected global leader in investment research with more than 400 analysts in more than 50 countries. Citi Research publishes thousands of research reports annually on subjects ranging from promising new biotechnology discoveries to the dynamics of paper pricing in the global marketplace. Citi’s Research business is one of the largest and most established in the industry. Our clients include the world’s leading institutional investors and high net worth individuals. Our objective is to provide these clients with value-added, independent, insightful and actionable investment advice

  • An exciting opportunity exists to join Citi Research and Equity Advisory Services as a member of its Global Research Connect team

  • The Research Connect team supports both Research and Equity Sales teams by providing information about business policies and the technology that supports those policies. This takes many forms including classroom training, a comprehensive website housing documentation and news, desk visits, video, newsletters, and other forms of communication

  • The Research Connect team has members located in New York, Buffalo, London, Hong Kong, and Mumbai. This role will be based in our Hong Kong office and the successful candidate will be expected to support analysts and sales in all regions. The role would particularly suit a technology trainer or technical writer comfortable supporting high-end professionals in a dynamic environment

Responsibilities include:

  • Lead and manage the New Hire On boarding program. Update content and maintain attendance records

  • Participate in the Ad Hoc training programs, delivering Just In Time material as needs arise

  • Act as a first point of contact for support questions relating to a suite of proprietary applications

  • Participate in user acceptance testing for proprietary applications prior to system deployments

  • Maintain relationships and contact with regional Analyst teams

  • Partner with local management and Operations staff to understand local business objectives and devise a strategy to address needs

  • Leverage external vendors and internal subject matter experts to deliver analytical and professional development programs

Qualifications

Essential:

  • Comfortable speaking in a variety of situations including 1x1 and in conference rooms

  • Learn and quickly become familiar with new applications

  • Excellent Word, Excel, and PowerPoint skills

  • Evidence of an ability to work under pressure, within tight time-lines and strict attention to detail

  • Capable of working in a dynamic, rapidly changing environment

  • Excellent verbal and writing skills with an emphasis on training and marketing documentation

  • Excellent client relationship skills and a proven ability to form strong business relationships

Preferred:

  • Design, develop, and deliver applications training

  • 3-7 years’ experience within a financial services business environment

  • 1-2 years’ experience in delivering classroom, 1:1 and virtual training

  • Strong understanding of the Research and Equity sales business

  • Experience using Captivate, InDesign, Photoshop, Premiere, SharePoint, or similar applications to develop training content

  • Experience working with 3rd party vendors

  • Japanese language skills would be helpful