The Walt Disney Company Director, Hotel Operations in Lantau Island, Hong Kong

Responsible for the daily operation of the three hotels in Hong Kong Disneyland Resort (i.e. Hong Kong Disneyland Hotel, Disney’s Hollywood Hotel and Disney Explorers Lodge) and has the direct responsibility for Front Office, Housekeeping, Recreation Operations and Resort Call Center. This position has to lead and motivate Cast Members within the Hotels in driving operational excellence and efficiency, exceptional guest experiences, as well as maximizing new business opportunities and deepening existing relationships with different guest segments.

Responsibilities :

  • Responsible for the overall operation of the three hotels in Hong Kong Disneyland Resort.

  • Formulate and execute service strategies in driving up service levels and guest experiences.

  • Leverage Disney franchise strategically to elevate guest services and experiences, raise guest satisfaction and maximize resort revenue.

  • Monitor and manage the financial performance for all departmental revenue and expenses strategically in order to meet financial expectations.

  • Partner with related line of business (LOB) leaders, grow revenue via a ‘portfolio management’ approach and on-going attention to package development and marketing by product enhancement.

  • Advise, review and participate in all aspect of Disney University related activities and technical training programs, with emphasis being placed on safety and courtesy.

  • Establish and manage all related Integrated Facility Planning (IFP) projects to ensure routine maintenance programs are completed on a timely basis.

  • Oversee the hard rehab program of Disney’s Hollywood Hotel and Hong Kong Disneyland Hotel.

  • Provide leadership to the Senior Management Team and Hotel Cast Members enabling consistent world class Disney Guest experiences throughout the operations.

Basic Qualifications :

  • Bachelor Degree in Business or Hotel Administration

  • At least 15 years solid experience in Hotel Operations, with 10 years in managerial role

  • Extensive knowledge and understanding of all aspects of hotel operations, in particular areas related to a resort hotel

  • Strong in strategic business planning and execution, driving business strategies and programs to effectively meet profitability targets

  • Excellent negotiation, persuasion, communication, presentation and public speaking skills with high level of creativity and innovation

Job ID: 547379BR

Location: Lantau Island,Hong Kong

Job Posting Company: Disney Parks & Resorts