Marriott Renaissance Captain - Bellstand in Hong Kong S.A.R., Hong Kong

Job Number 18000HVG

Job Category Rooms and Guest Services Operations

Location Renaissance Hong Kong Harbour View Hotel, Hong Kong S.A.R., Hong Kong VIEW ON MAP

Brand Renaissance Hotels

Schedule Full-time

Position Type Non-Management/Hourly

Start Your Journey With Us

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

  • Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities.

  • Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval.

  • Transport guest luggage to and from guest rooms and/or designated bell area.

  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.

  • Supply guests with directions.

  • Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed.

  • Dispatch bell staff or valet staff as needed.

  • Communicate parking procedures to guests/visitors.

  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Job Requirements

  • Graduated from Hotel School

  • 5 years’ experience in Concierge

  • Good team player

  • Good command in both English and Chinese

Renaissance Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.