Resources Global Professionals (RGP) Process Analyst - Business Improvement in Hong Kong, Hong Kong

Make a Difference in Your Professional Career!

To support RGP's continuous growth, we have immediate openings in our Hong Kong practice for seasoned IT professionals who are passionate in business consulting, innovative, result-driven, and people-oriented.


  • Review “as-is” process flows and provide recommendations to the client on the process improvements, system design, testing and implementation of large and complex technical projects

  • Identify process gaps and inefficiencies using process improvement methodologies such as Lean and Six Sigma.

  • Develop process flow diagrams that capture end-to-end business processes

  • Provide recommendations on process improvement and automation changes to client’s existing business processes to ensure efficiency.

  • Prepare detailed functional design documents to allow users to fully understand the business process.

  • Provide assistance on projects that require IT involvement and translate the business needs into system requirements whenever necessary.

  • Make suggestions on ways to use technology to improve and or automate existing business processes used by the business unit.

  • Build quality relationships with key members of the various business units.


  • University graduate, preferably in Computer Science, Accounting or related disciplines

  • More than 4 years of working experience in a Business Analyst role

  • Practical experience in process improvement and business transformation

  • Well-versed in Lean/Six Sigma, business process maps, and the development of "as-is" and "to-be" process flows

  • Familiar with Robotic Process Automation tools and technologies, such as Automation Anyway, Blue Prism, Unipath, WorkFusion will be definitely an advantage

  • Ability to evaluate the effectiveness of current processes and collaborate to make improvements

  • Strong written and interpersonal communication skills

  • Able to work independently in challenging and team-working environment

  • Interpersonal skills with a track record of providing excellent customer service

  • Strong MS Visio, Project, Excel, and PowerPoint skills

Our Consultants enjoy the flexibility and autonomy to choose the client projects that interest them, while continuing to build professional relationships within our global community of Consultant and business professionals.