American Express Assistant Manager, Co-Brand Portfolio & Partnership in Hong Kong, Hong Kong
The real deal on American Express
Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at here.
Not just what you can expect, what you can count on. This position is responsible for assisting the Manager, Co-Brand & Partnership to deliver on product strategies, annual growth plans, marketing campaigns and customer/financial commitments. This incumbent is required to possess an analytical and creative mind, in order to analyze, develop and execute marketing programs and also drive enhancement of the Co-brand value proposition to deliver against the portfolio metrics.
Key responsibilities: * Maintain an in-depth understanding of the target customer needs and preferences to develop a viable product strategy to drive card-member engagement and loyalty * Stay connected with competitive and evolving credit card trends in the rewards/mileage/lending space, including offline and online engagement habits of cardmembers * Manage external relationship with the Co-brand partner to deliver the optimal partnership value and resolves partner escalations when needed * Develop and execute strategies to drive spending and lending behavior of cardmembers * Work with other teams/LOBs (Brands & Loyalty, Acquisition, GMS, Finance, Risk etc.) on innovative and profitable marketing programs to drive spending and long term cardmembers engagement * Review and manage processes to deliver outstanding CM experience, including handling of customer complaint escalations * Track portfolio performance of marketing programs to ensure the optimal use of investment dollars. Also monitor expenses to identify cost saving opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. /American Express has been awarded and recognised “Aon Hewitt Best Employer for Women 2017” and “Best Employer Hong Kong” seven consecutive times. Join us and you’ll soon see why./
Are you up for the challenge? * University graduate with discipline related to Business Management, Finance or Marketing * Minimum of 5 years of working experience in banking industry * Strong English and Chinese written and oral communication skills * Solid PC and Database skills (Microsoft Excel, PowerPoint) * Able to work independently, with excellent time management skills and ability to work under pressure * Strong analytical and problems solving skills. * Deep understanding of credit card products, lending, consumer marketing and latest digital trend * Strong sense of creativity and drive for innovation * Excellent communication skills, good interpersonal and negotiation skills. Ability to work and influence external partners and cross functional team
Title: Assistant Manager, Co-Brand Portfolio & Partnership
Location: Hong Kong-Hong Kong-Hong Kong
Requisition ID: 18002049