Hogarth Worldwide Account Executive/ Senior Account Executive in Hong Kong, Hong Kong

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a thorough understanding of all areas of the business and will support your line manger across the board. You will require good communication; organisation and time management skills as multi-tasking will be a core part of your role.

Internal Responsibilities

  • Demonstrate a thorough understanding of the Hogarth business model, services and technology

  • Demonstrate an understanding of the internal organisational structure - who to go to for all eventualities

  • Ensure your line manager is aware of your workload, issues and successes etc.

  • Escalate any issues to your line manager

  • Respond to requests from senior management

  • Take responsibility for managing your direct reports providing direction and support where appropriate

  • Review the workload of your direct reports regularly, identify workload issues, escalate to your line manager and help resolve them

  • Ensure optimum productivity levels are achieved and team morale is high

  • Help with recruitment, interviewing and assessment of prospective candidates for your account/team

  • Identify and escalate when resource can be utilised by other teams

  • Coach and develop the team in their role to ensure achievement of their Personal Development Plan including performance management and training needs etc.

  • Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports

  • Ensure timesheets are submitted and completed on time and allocated to the correct accounts

  • Provide detailed handover notes/briefings and arrange suitable cover (if required) to ensure all work can be managed in your absence

Client Management Responsibilities

  • Immerse yourself in the client's brand and offering

  • Set and manage client expectations deliverables and timeframes

  • Ensure clients understand agreed workflows and manage them through the process

  • Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

  • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

  • Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client

  • Build strong day to day relationships with all clients and agency stakeholders - communication is key

  • Co-ordinate monthly operational review meetings with the client or as agreed with the client

  • Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs

  • Provide agendas and detailed contact report following all client meetings (face to face and phone calls)

  • Demonstrate the ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience

Project Management Responsibilities

  • Co-ordinate between all relevant parties, especially the Hogarth production hubs (Print, Broadcast, Digital etc.) Clients and Agencies

  • Consistently deliver against all contractual obligations include SLAs and KPIs

  • Ensure clear division of responsibility for appropriate files at each stage of the project

  • Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality

  • Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedule, timings, delays etc.

  • Manage, monitor and update all timelines and set realistic expectations with clients

  • Monitor internal workflows, identify areas for improvement and make recommendations

  • Follow the agreed workflows and utilise relevant project management tools - FIDO, Trados etc.

  • Check all materials (PDFs, emails, TVCs etc.) and ensure quality control procedures have been followed before sending to clients

  • Liaise with media agencies/suppliers to obtain schedules, technical specifications and copy dates report any delays to AD

  • Keep AD updated on the status of projects

  • Collate any information needed for input to client reports and presentations

  • Ensure that trackers are updated at all times

Quality Control Responsibilities

  • Act as a brand/QC guardian - always ensure brand guidelines and QC checklists and procedures are followed

  • Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary

  • Highlight and escalate quality control issues

  • Ensure the best external talent is always used - freelancers, proofreaders, copywriters, planners where necessary (liaise with relevant dept. heads and ensure they pass relevant tests)

Financial Responsibilities

  • Ensure full compliance with all financial procedures and policies

  • Assist with financial reporting and smooth running of the finance function

  • Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by the AD

  • Contribute to budgeting and forecasting process

  • Review and negotiate talent rates on an ongoing basis to ensure high profitability

  • Help develop initiatives to maximise profitability

Business Development Responsibilities

  • Strive to better client and stakeholder relations

  • Proactively seek and identify new revenue opportunities and inform AD

  • Support the AD in developing proposals for any new revenue opportunities

Transcreation Responsibilities

  • Take responsibility for the quality of transcreation services delivered to the client and address any issues raised by the client

  • Update glossaries on a project by project basis

  • Maintain Translation Memories - update to capture client feedback/preferences and ensure consistency

  • Provide constructive feedback to freelancers at the end of each project

  • Ensure appropriate creativity is used in headlines by checking with creative contacts within Hogarth

  • Develop strong relationships with local market copywriters and proofreaders

  • Manage and co-ordinate the freelancer resource

  • Review talent performance and drive constant performance improvement by working closely with the talent manager and providing regular feedback on all talent

  • Manage in-market freelancers to ensure timely delivery and highest levels of quality

  • 1-2 years experience managing international clients in multiple markets with multiple stakeholders desirable

  • Tertiary degree (BA/BMass Comms or similar) required

  • Fluent oral and written English

  • Experience working in TV, Print and Digital production (Digital focus)

  • Experience of budgeting and forecasting

  • Excellent networker

  • Strong time management/prioritisation skills

  • Strong project management skills

  • Can do attitude and an ability to work under pressure

  • Strong interpersonal and communication skills

  • Strong numeracy skills

  • Highly organised, detail oriented, client focused and proactive

  • Team player

  • Strong IT literacy, including Word, Excel, Powerpoint/Keynote

ID: 2018-2072

External Company Name: Hogarth Worldwide

External Company URL: http://www.hogarthww.com/

Address Line 1: 31/F @ Convoy