Cigna Senior Executive, Customer Service in Wanchai, Hong Kong

Description:

The primary responsibility of this role is to respond to Group Medical & Life enquiries including benefits, billing, eligibility, coverage and other related information and provide solutions for members, clients and healthcare professionals via phone, email and mail.

Key Responsibilities:

  • Liaise with various internal teams and external parties to fulfill customer’s request
  • Process escalated cases such as complaints or special requests from team members or vendors
  • Support the click-to-chat function by answering queries from our customers on group and individual policy queries
  • Face-to-face contact with customers to handle feedback, service requests and complaints
  • Provide administrative support including reports and correspondence
  • As a back-up to receptionist

Qualifications:

  • Form 7 / DSE or above with at least 2 years’ working experience in customer service or call centre in insurance industry
  • Holding IIQE Paper 1, 2, 3 & 5 is a definite advantage
  • Experience in handling Customer Service enquiries for Group Insurance plans
  • Experience in delivering service through digital platform will be an advantage
  • Proficiency in English and Chinese Word Processing is a must
  • Strong customer-oriented mindset with excellent communication and interpersonal skills
  • Independent, diligent and responsible, with a positive attitude under pressure
  • Familiar with various MS Office applications including Word and Excel
  • Good spoken English, Cantonese and Mandarin with a friendly and helpful tone

Form 7 / DSE or above with at least 2 years’ working experience in customer service or call centre in insurance industryHolding IIQE Paper 1, 2, 3 & 5 is a definite advantageExperience in handling Customer Service enquiries for Group Insurance plansExperience in delivering service through digital platform will be an advantageProficiency in English and Chinese Word Processing is a mustStrong customer-oriented mindset with excellent communication and interpersonal skillsIndependent, diligent and responsible, with a positive attitude under pressureFamiliar with various MS Office applications including Word and ExcelGood spoken English, Cantonese and Mandarin with a friendly and helpful tone

Primary Location: Wanchai-Hong Kong

Work Locations: 28 Hennessy Road 15/F Wanchai

Job: Bus Ops--Customer Service

Schedule: Regular

Shift: Standard

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job

Travel:

Job Posting: Sep 15, 2017, 12:28:04 AM