PayPal Integration Consultant - HK, KR & TW in Wan Chai, Hong Kong

Integration Consultant - HK, KR & TWin Wanchaiat PayPal

Date Posted: 6/17/2017

Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 6/17/2017

  • Job ID: R0017740

About Us

HELP US REIMAGINE MONEY.

At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

POSITION SUMMARY:

The Integration Consultant (IC) is responsible for actively managing and driving the technology components (product functionality, requirements gathering, integration and high level technical support) during pre-sales and post-sales engagements to clients, PayPal’s Business Development, Merchant Services (MS) and Product/E2E team for domestic and cross border market.

The IC must be comfortable representing leading-edge applications in a complex environment and able to identify and troubleshoot technical issues and ensure Integrations follow best practice guidelines that enhance the consumer experience. The IC will assure client satisfaction, establish and maintain strong relationships, acting as the primary point of contact and the main person to ensure smooth process during the Integration phases.

The IC will also collaborate closely with sales, account and product management and have extensive contact with PayPal’s global Integration team.

ROLE & RESPONSIBILITIES:

The Integration Consultant will have the following responsibilities:

Support Business Development and Merchant Services to drive strategic development and revenue

  • Provide technical support (70%), integration consultation (20%), product upsell (10%) to enterprise and SMB merchants, shopping carts, and channel partners with PayPal payment solutions across domestic and cross border merchants.

  • Assist merchant service team throughout the sales cycle from pre-sales consultation to post-sales performance tracking.

  • Introduce best integration practices to both existing and new merchants to improve share-of-checkout and conversion rate.

  • Work with merchant service team to mobilize with state-of-the-art mobile solutions

  • Communicate and coordinate product integration among Sales/Account Managers and other internal divisions for new products and existing products

  • Work with merchants to modify existing workflows and optimize checkout experiences.

  • Assist in strengthening the domestic market position on different verticals including fashion, travel and ticketing.

Support Product Management on strategy and execution

  • Deliver demonstrations of PayPal’s payment solutions

  • Advocate for enhancing the consumer experience

  • Run test scenarios and QA testing for customer integrations and products

  • Prepare presentation material and mock-up as needed.

  • Generate innovative ideas on both products and integration practices

Align with Braintree team and PayPal global product team on newly invented products to drive domestic strategies.

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.