Moet-Hennessey Skincare Trainer in Hong Kong

Skincare Trainer

  • Company: Parfums Christian Dior Hong Kong

  • Location: Hong Kong

  • Business group: Perfumes & Cosmetics

  • Contract type: Permanent Job

  • Function: Retail

  • Experience required: Minimum 5 years

  • Reference No.: PCD14932

  • Date of publication: 2017.04.27

Position

PURPOSE OF THE JOB

To provide skincare training to all frontline sales staff and support the development of facial treatments by training Beauticians. To manage and upkeep all facial cabins in order to meet company's standard and prestige image.

MAIN RESPONSABILITIES

Product Training

  • Conduct on-going classroom training (including new Beauty Consultant Integration, Novelty Training and Dior Skincare Suite Facial training) to all frontline sales staff on product knowledge, application techniques and service ceremony

  • Implement training strategies and specific training programs according to Training Manager's assignment allocation to ensure the performance of Beauty Consultants, Specialists, Experts and Beauticians in line with company's standard and achieve company objectives

Counter Coaching

  • Conduct on-going field coaching to ensure Beauty Consultants, Specialists and Experts are able to perform 100% implementation on knowledge and skills at POS

  • Follow-up and improve individual productivity (qualitative & quantitative) of frontline sales staff to ensure the KPI performances are meeting with the company's standard

  • Lead the Beautician team and monitor the on-going performance to ensure the professionalism of the facial service

People Development

  • Provide specialists development program to develop Specialists, Experts and Beauticians in order to upgrade their technical skills (e.g. Dior Beauty Secret or Dior Skincare Suite Facial) and enhance their professionalism in the market

  • Provide feedback and follow-up plan to Sales Management on the Beautician Team as well as individual performance on top doors

Training Materials

  • Maintain the latest version of all training modules and update as required

  • Prepare and update and training materials and tools periodically

  • Prepare and implement the related international training materials to adapt local requirements

Other Supports

  • Provide support to Sales Team in the process of recruiting and appointing new Beauticians

  • Prepare operational procedures, guidelines or service flow of specific programs to POS

  • Support and assist in Marketing or PR activities (e.g. events, workshops or press conference) being served as spokesperson on technical viewpoint of Dior skincare products

  • Provide product knowledge and technical supports to Customer Service Team on customer enquiries

  • Support Training Manager in executing and monitoring the annual budget for skincare training sessions

    Profile

REQUIREMENTS

Profile :

  • University graduate preferred

  • Good command of both written and spoken English and Chinese is essential

  • 3-5 years' hands-on training experience in skincare retailing industry

  • Preferably with field experience or counter coaching in beauty industry

  • Certificated in ITEC and CIBTC diploma in skincare

Key competencies:

  • Excellent interpersonal, communication and presentation skills

  • Strong coaching skills and an active listener with positive attitude

  • A team player who can work independently and eager to learn

  • Strong organizational skills and detail-oriented

  • A self-starter and able to handle multi-tasks in a fast-paced environment

  • Ability to adapt to change in direction and capable to perform as a problem-solver

Technical skills:

  • Excellent in facial skills

  • Proficient in MS Office, specifically MS Word, MS PowerPoint, MS Excel, Internet and E-mail