BD (Becton, Dickinson and Company) Product Specialist in Hong Kong

Job Description Summary

Responsible for application and instrument supports, for both internal organization and external customers on using our BDDS products/ solution in Hong Kong and Macau. Implements works and duties according to instructions by Sales & Marketing Manager, works closely with Sales and Services team to ensure to drive customer satisfaction by providing good quality of applications and services supports.

Job Description

Attend to the customer site/ in office for providing 1st line support for customers, not limited but includes, customer trainings, use of product, solution exploring, application consulting and troubleshooting of DS product/ solution

Provides training and application supports for internal Salesforce

Troubleshoots and analyzes cases from customers to help to optimize the use of products and resolves application and instrument issues

Schedules and performs preventive maintenance of MGIT and Bactec

Primary Work Location

HKG - Kowloon Bay

Additional Locations

Work Shift

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.