DHL Express, Inc. Network Control Centre Duty Officer, Asia Pacific in Hong Kong

Working Location :

Chek Lap Kok

The Asia Pacific Network Control Centre (APNCC) combines the day-to-day air linehaul network management into an integrated daily control, monitoring and management structure for the DHL operational platform. It operates 24 x 7 to provide functional direction and leadership to the Network Control Group in countries and the Hubs & Gateways regionally and acts as the primary interface on line haul performance (both service and cost) with the linehaul providers (Airlines) and with the Aviation commercial group management team. It also monitors line haul performance to and from other regions, where DHL owned or controlled aircraft are used.

The Network Control Centre Duty Officer performs the support function to the Duty Manager in shift in:

  • reviewing and appraising schedules,

  • immediately informed of any issues, potential and/or confirmed disruptions to the schedule,

  • making decisions to optimise the operations and maintain performance; and

  • informing all concerned parties and management of network events.

  • assisting in every aspect in shift to allow Duty Manager making final decision on all areas of ambiguity (except technical).

Main responsibilities will include:

·Act as 24/7 first point of contact for all questions relating to the air network operations in routine mode andas well as in case of changes/failures in the air network / systems and to draw-up ad-hoc contingency solutions

·Inform the stations’ NCG Management and their team about the network and airline daily status

·Communicate clearly and decisively with Network staff for alterations in pre-planned operation

·Maintain the integrity of the air network schedules by ensuring all published data (block times, linehaul timings, capacity assigned) is accurate

·Manage AP Heavyweight requests for review and approval on Network Routing

·Perform daily network capacity and optimization tasks within 24 hours from operations to ensure 100% uplift as planned through maximised network aircraft and minimal commercial air linehaul (CAL) usage

·Prepare and distribute “Night Performance Report” to Senior Operations Management

·Validate new route schedule plans with Network Optimization team

·Advise and validate any deviation from seasonal base schedule with airline(s) and other related parties.

·Be the central point of contact to liaise with DHL owned and partner airlines for contingency arrangement as and when it is required.

·Perform NCC related activities and participate in projects as required


·Under graduate degree or equivalent experience

·3 years of relevant working experienced (preferably in the operations area)

·Preferably 5-7 years total experience in an international service related / Aviation Control environment.

·Good knowledge and understanding of the DHL transport network and its service requirements as well as of aviation.

·Clear and concise communication skill in written and spoken English

·Willing to work on 24-hour shift duty

·Good negotiation, analytical, problem solving, reasoning and decision making competencies

·Good planning and organisation skills

·Excellent computer software skills (MS excel, access)

·Good at establishing working relationships and developing personal contacts

·Resilient to high stress levels