AIG Multinational Account Service Specialist in Hong Kong

Multinational Account Service Specialist

  • Job ID #:


  • Functional Area:

Administration/Office Services

  • Estimated Travel Percentage (%):


  • Location(s):

Hong Kong

  • Employment Type:

Full Time - Permanent

  • Education Preferred:

Associates Degree

  • Relocation Provided:


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Position Description:

• Review, evaluate, verify and process OMeGA requests in accordance with standard SLAs. • Respond to client, broker and Requesting and Issuing Office queries on territorial regulations and program structure • Responsible for complex accounts, including RM and manuscript wording, requiring extensive knowledge on underwriting, tax regulation, and policy issuance fees. • Prepare hand-over documentation, e.g. booking sheets, policy issuance documents and tracking documentation to AIGSS/CPS for both IO and PO business. • Monitor and escalate service issues as required • Complete OMeGA status updates accordance with SLAs • Adhere to corporate standards and requirements per L1 SOS are met including those related to (22) L1SOS Policy Administration,(23) L1SOS Complaint Handling, and (37) L1SOS Underwriting • Manage personal workflow.

Position Requirements:

  • Bachelor’s degree in any discipline preferred

  • Communication and PC skills

  • Analytical skills

  • Knowledge of commercial and consumer insurance products

  • Knowledge of underwriting concepts, practices, procedures and techniques

  • Ability to organize, plan and monitor the day-to-day activities of the staff

  • Knowledge of multinational servicing procedures is a plus

About Us:

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

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