Gap Inc. Manager, Business Process Capability (COE) in Hong Kong

Manager, Business Process Capability (COE)

Hong Kong

JOB#: 8432912 DATE POSTED:Nov. 21, 2016


Current Opportunity in Global Supply Chain

Why work anywhere else?

With more than 3,200 stores in North America, Europe and Asia, Gap Inc. operates some of the most recognized apparel brands in the world including Gap, Banana Republic and Old Navy. Our Global Supply Chain operations are critical because of the many touch points involved to successfully deliver our products from the visions of our designers and merchants to our customers. Our infrastructure enables the Sourcing and Logistics teams to more efficiently guide our products worldwide from “order to store” across our supply chain

We pride ourselves on working together, inspiring creativity and offering great fashion to our customers around the world. Our dynamic, diverse culture celebrates our passion, commitment and integrity. We offer competitive benefits, global career opportunities and programs to help you grow with us.As we continue to grow in Asia, we have opportunities available to join our team.

Manager, Business Process Capability (COE)

Lead business process review, design and implementation to support GIS initiatives and operating model.

Job Responsibilities:

  • Interface with Supply chain & Sourcing business (located in HK, US, Asia) to define and review business requirements or issues supporting business changes or initiatives which in turn enhance operational efficiency.

  • Partner with the System applications team (located in HK, China) to factor in process requirements to the system design and enhancement as appropriate

  • Define dashboard metrics/KPI and reporting requirements to support business decision making process

  • Advise, develop and deliver training to support new process launch

  • Support change management in GIS/brands including communication and training

  • Incorporate best-practice for the successful project delivery

  • Establish and maintain close relationship with business stakeholders


  • Bachelor's degree in Business Administration, Supply Chain Management, Engineering or related discipline

  • 10 years of experience of management consulting preferably in fashion retail / sourcing, FMCG or industrial markets.

  • Project management skills

  • Business solution design and delivery experience

  • Strong interpersonal and communication capabilities

  • Excellent command in both spoken and written English

Interested in this role or in joining another part of the Gap Inc. Global Supply Chain Team? Visit our careers website Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.