Citi HK - GCB O&T - Recovery Supervisor in Hong Kong

  • Primary Location: HK,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Operations Credit Ops

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17039520


  • Independently analyzes comparative data to support the business decisions pertaining to timeline improvement, volume forecasts/inventory management, staffing decisions, productivity, NCL charges-offs and other related activities including the remarketing of auto assets. (loss review, auto reconditioning, remarketing and ultimate sale of impounded vehicles)

  • Independently analyzes recovery trends to identify and advise Management of potential process improvements, productivity increase opportunities and workflow improvements

  • Makes judgments and recommendations based on collections/recovery knowledge. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices

  • Impacts business strategy via analytical tasks; results are approved by Management

  • Applies good understanding of how the team interacts with others in accomplishing the objectives of the area

  • Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data

  • Identifies policy gaps and formulates policies

  • Interprets data and makes recommendations. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices

  • Limited but direct impact on the business through the quality of the tasks/services provided

  • Develops working knowledge of industry practices and standards

  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity


  • Degree holder with basic to intermediate level experience in a related role or equivalent

  • Self-initiative and good problem solving skills

  • Good communication and interpersonal skills

  • Good team player

  • Strong sense of compliance awareness