Citi HK - GCB O&T - Collection Supevisor in Hong Kong

  • Primary Location: HK,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Operations Credit Ops

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17040744

Description

  • Monitor the bucket flow and provide advice to CSC and collectors

  • Oversees the operation of computerized collection systems and the recording of all required information. Uses discretion to develop and implement policies and procedures to provide for more efficient collection processes

  • Addresses variable collection issues with potentially broader business impact

  • Utilizes In-depth knowledge of various skip- tracing tools

  • Influences department collection decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results

  • Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas

  • Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions

  • Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents

  • Ensures the quality of tasks provided by self and others on team

  • Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results

  • Develops communication to exchange ideas and potentially complex/sensitive information

  • Handles complaints timely and provides resolution and coaching

  • May act as backup for manager

Qualifications

  • Degree holder with intermediate level experience in a related role with previous people management experience or equivalent

  • Self-initiative and good problem solving skills

  • Good communication and interpersonal skills

  • Ability to motivate others

  • Strong sense of compliance awareness