Citi HK - GCB O&T - Citiphone Officer - Phonebanking in Hong Kong

  • Primary Location: HK,Hong Kong,Hong Kong

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 15086124

Description

  • Handle inbound calls from affluent segment customers and provide information on services offered by Citibank to enhance customer relationships

  • Deliver good customer service to ensure a superior Citibanking experience to our customers

  • Identify and respond to customer needs accordingly

  • Promote and cross-sell banking products as appropriate

  • Collect and provide customer feedback to supervisor for product/service/program improvement

  • Comply with Citibank’s policies and available procedures/guidelines to ensure safety and security of the bank and customers assets are maintained

Qualifications

  • University graduate with minimum 1 year’s customer service experience in banking industry

  • Customer service oriented and good problem/complaint handling skills

  • Good communication skills

  • Good team player

  • Willing to work on shift duty

  • Good command of written and spoken English, Cantonese and Putonghua

  • Possess professional qualification of HKSI Paper 1, 7 & 8 and IIQE Paper 1, 2 & 3