Citi HK - GCB - In-Unit Control Head, Customer Franchise in Hong Kong

  • Primary Location: HK,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17023873

Description

  • Manage and provide superior risk and control advice and support to Customer Franchise

  • Ensure departmental procedures are in line with corporate policy and legislative requirements

  • Act as the key point of contact for all audits and reviews of Customer Franchise carried out by, but limited to, regulators, internal and external audit, and regional reviews

  • Manage departmental operational risk self-assessment and risk indicator reporting, developing automated and data driven control monitoring solutions

  • Manage detail corrective actions plans, tackling of issues at a root-cause level, and working with stakeholders and advisers to ensure actions are sufficient

  • Manage Customer Franchise’s control and quality frameworks ensuring compliance to policies, procedures, and reporting to stakeholders

  • Manage departmental continuity of business and security entitlement requirements

  • Engage in process, system, and regulatory projects to ensure that changes are robustly implemented within credit operations

  • Engage in the review and closure of Issue and Corrective Action Plans (CAPs) management

  • Engage with relevant stakeholders throughout the new product process / New Product Oversight

  • Coordinate and manage all Policy Deviation requests and renewals for the country

  • Engage stakeholders in the analysis, approval, approval and reporting of operational loss incidents

  • Perform targeted deep dive reviews to identify weaknesses and process improvement opportunities

  • Work with business unit managers and staff to dimension and implement business process and collateral changes in line with policy and regulatory changes

  • Attend industry, regulatory and legal workshops to maintain awareness of issues impacting the business

Qualifications

  • Minimum ten years in the Financial Services industry

  • Minimum three years in an Internal Audit, Risk Management, or Control Management-related role

  • Minimum Bachelor’s Degree or equivalent professional qualification

  • Strong understanding of process and controls concepts, including risk identification, monitoring frameworks and methodologies

  • Sound background in retail bank products

  • Strong experience in dealing with auditors and regulators

  • Sound understanding of the regulatory framework

  • Relationships: Able to build rapport with key business stakeholders, ensuring open information flow Be sought out as an expert and constructive advice giver

  • Leadership & Management: Develop and communicate strategies to achieve required business practice standards

  • Proactive: Challenge status quo, look for gaps or improvements in current business practices, anticipate change and act to ensure business readiness

  • Innovation: Look for business oriented solutions, whilst ensuring coverage of regulatory and policy standards and engaging with stakeholders