Citi HK - GCB - Branch Operations Manager in Hong Kong

  • Primary Location: HK,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17026674

Description

  • Ensure the delivery of excellent customer service

  • Assist Branch Manager with day-to-day operations within the branch

  • Control keeper of the branch to ensure compliance with all control processes and procedures with all relevant legal and corporate policies

  • Review regular and other periodical control processes

  • Review audit trail reports

  • Act as counterpart to internal and external audits and ensure that corrective action plans and target dates are adequate and reasonable to address the findings and exceptions raised

  • Provide necessary coaching to sales staff by working with the Branch Manager for proper sales processes, risk explanation, etc. to avoid customer complaints with regards to insufficient products information, etc.

  • Monitor and continuously improve levels of service provided by staff

  • Other ad hoc duties as required

Qualifications

  • University graduate with minimum 3 years experience in sales management role with retail banking

  • Good knowledge of banking products, compliance and branch operations and procedures

  • Strong people management, communication and problem solving skills