Citi HK - GCB - Assistant Operations Manager in Hong Kong

  • Primary Location: HK,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17026693

Description

  • Assist the Operation Manager to oversee day-to-day operations for Telesales Teams on Cards, Loan and Insurance products

  • Execute all control related checking for the teams

  • Ensure all the flow and process are being well implemented according to corporate policies and regulatory requirement across card, loan and insurance products

  • Support the delivery of excellent customer experience by reviewing complaint case and complaint trend for the team

  • Act as a Back up of the Operation Manager to review the control processes regularly and review audit trail reports (if any)

  • Accommodate necessary coaching and training to sales staff by working with the Sales Managers on proper sales processes and practice

  • Other ad hoc duties as required

Qualifications

  • University graduate with minimum 1 years experience in sales management role with financial industry

  • Good knowledge of loan and insurance products, process control as well as call centre operations and procedures

  • Strong people management, communication and problem solving skills