AIG Express Claims Examiner in Hong Kong

Express Claims Examiner

  • Job ID #:


  • Functional Area:


  • Estimated Travel Percentage (%):


  • Location(s):

Hong Kong

  • Employment Type:

Full Time - Permanent

  • Education Preferred:

Bachelors Degree (or equivalent)

  • Relocation Provided:


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Position Description:

Duties and Responsibilities:

  • Utilizing acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties (i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc.) as deemed necessary. Utilizes diary system to pro-actively resolve outstanding issues and to ensure timely processing and closure of claim

  • Providing timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures

  • Maintaining accurate system data and documentation by collecting, recording, analyzing, and summarizing information

  • Determining and timely sets appropriate reserves within authority level

  • Identifying subrogation opportunities and fraud potential and make appropriate referrals

  • Providing mentorship to less tenured examiner

Position Requirements:

Position Requirements:

  • Experience adjusting lower level complexity claims

  • Ability to prioritize and multi-task effectively in a fast paced environment

  • Ability to communicate information clearly and concisely both verbally and in writing

  • Computer proficiency

  • Acquiring adjuster licenses or related may be required, depending upon country/jurisdictional requirements

  • Requires proficiency in Desk Management, phone ‘etiquette’ , time management and dealing with difficult customers

About Us:

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

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