Aon Corporation Customer Services Executive, Flexible Benefit – Health & Benefits in Hong Kong
Job Title : Customer Services Executive, Flexible Benefits - Health & Benefits
Business U*nit & Location: Aon Risk Solutions, Hong Kong *
- Mainly to answer customer enquiries & complaints with professional manner via phone & emails.
- Provide professional customer service & relationship building
- Handle membership matters and the maintenance of the membership database
- Assess and process Flex claim according to company’s claims guidelines & ensure claim are processed within company service standard
- Provide clerical and administrative support to the Flex client
- Cooperate with other teams to meet the deadlines and expectation of services
- Participate in Flex Ad hoc projects and renewal communications.
- University graduate with over 3 years working experience preferably in Customer Service area within the insurance sector.
- Passed in IIQE papers with knowledge of general insurance preferred
- Good customer service skills and effective communication skills
- Conduct employee communication session on ad-hoc basis
- Customer oriented, self-motivated and can work under pressure
- Good analytical skill and detailed minded
- Good interpersonal skill and good command of spoken and written English and Chinese
- Good command of computer skills including MS Word, Powerpoint & Chinese typing and have strong Excel skills (data management)
- Immediately available preferred
4 July 2017
Job number: HKG097
Location: Hong Kong