AIG Complex Claims Examiner (Travel) in Hong Kong

Complex Claims Examiner (Travel)

  • Job ID #:


  • Functional Area:


  • Estimated Travel Percentage (%):


  • Location(s):

Hong Kong

  • Employment Type:

Full Time - Permanent

  • Education Preferred:

Bachelors Degree (or equivalent)

  • Relocation Provided:


Share via Networks

  • Facebook

  • Twitter

  • LinkedIn

Refer a Friend

Apply with LinkedIn

Position Description:

Job Description: Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service Working with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation Developing communication for internal stakeholders, where required Striving for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes Contributing to maintenance of best practice procedures for Travel Complex claims, consistent with global best practice Demonstrating a basic standard of technical claims competence for handling moderate to lower complexity complex claims Handling complex claims allocated within agreed level of authority limit Timely, accurate and customer focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense Consistent proactive claims handling on an ongoing basis (i.e. initial file review, investigations and liability, negotiations and settlement, and litigation management) Financial control through consistent reserve and other financial transaction discipline Accurate and consistent policy interpretation

Position Requirements:

Position Requirements: Policy language skills enabling accurate and consistent policy wording interpretation Experience and proven proficiency in adjusting Travel, Accident and Health claims Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement Ability to prioritize and multi-task effectively in a fast paced environment Ability to communicate information clearly and concisely both verbally and in writing Computer proficiency Requires proficiency in Desk Management, phone ‘etiquette’ , time management and dealing with difficult customers

About Us:

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Join our Talent Network at Additional information about AIG can be found at and |