Citi Client Onboarding Manager in Hong Kong

  • Primary Location: HK,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Documentation and Information Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17045173


Job Purpose:

Within ISG, Client On Boarding is a common global on-boarding function for ICG Markets that strives to provide the best client experience amongst our competitors, capable of enabling any client type, in any region to trade any product against any entity efficiently. This role will report into a team lead.

Job Background/Context:

The ICG Markets Client Onboarding team is a global, cross asset class organization responsible for both the client experience during the on-boarding process and the overall quality of any new client/customer data. Client Onboarding is part of Citi’s Information Services Group (ISG).

This is a high profile function with high interaction with our external clients and internal partners including:

  • Capital markets Sales

  • KYC

  • Compliance

  • Legal

  • Credit

  • Accounts Control Operations

  • Middle Office

  • Settlement Operations

Key Responsibilities:

Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements

This includes:

  • Owning the onboarding request from end to end

  • EXcellent product knowledge and communication skills to interact with Platinum clients for Global Markets

  • Ensuring the continued progression of the onboarding request through the processes as quickly and effectively as possible

  • Communicating the status to internal and external parties on a regular basis

  • Assessing, executing and documenting any bespoke onboarding processes for different desks as required

  • Efficiently managing the requests in their pipeline while providing relevant status updates to end users (i.e. regional head, credit officers, legal heads, desk heads and general managers)

  • Effectively following up with clients in a timely, professional manner

  • Keeping track of loose ends and closing them out on a timely basis which includes following up with internal and external parties when activities go beyond their expected duration

  • Escalating issues as appropriate

  • Providing feedback continually to improve the process

  • Identify and escalate issues with the processes

  • Assist the team lead to create and drive solutions

  • Working with our offshore APAC Client Onboarding team in Manila

  • Take an active part in developing and maintaining MIS on end to end processes for tracking turnaround times of deliverables from team and other processing areas


  • BA/BS Degree

  • 8 years of financial services related experience

  • Capital market product knowledge is useful

  • Prior experience working with Platinum Global Markets clients

  • Strong foundations in client management and KYC processes.

  • Familiarity with industry related directives such as Dodd-Frank, EMIR and FATCA

  • Good working knowledge and experience of India ODI regulations and onboarding practices.

  • Proven self-starter with the ability to work independently while supporting the overall goals of the team

  • Strong management skills with focus on process improvement and operational redesign

  • Strong interpersonal and written communication skills with no aversion to client and management interaction

  • Ability to work and adapt in an ever-changing regulatory and control environment

  • Project and change management skills essential

  • Good working knowledge of MS Office Suite

  • Cantonese and Mandarin is a plus