Citi AVP - Transfer Agency Operations in Hong Kong

  • Primary Location: HK,Hong Kong,Hong Kong

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17046694


  • Manage daily administration of mutual fund registration related activities including liaising with internal and external clients in connection with the execution and handling of customer instructions

  • Manage client request (including change request) and queries in a timely manner

  • Enhance client relationship and experience

  • Oversight KYC administrative activities to onboard any new distributors or investors and ongoing due diligence

  • Perform FATCA and CRS due diligence

  • Oversight of processing team activities and performance as per the defined Oversight Governance Framework

  • Provide necessary training to HK and processing center as required

  • Ensure processes and controls are in place and that there is strict compliance and adherence to corporate policies and procedures as well as regulatory rules and guidelines

  • Drive change projects when required to enhance, streamline and integrate work processes to increase productivity and strengthen operational performance and service standards

  • Review and delivery periodic department MIS or client reports

  • Support client service review or due diligence meetings


  • Bachelor of Business or Finance

  • 7-8 years relevant TA experience including 2-3 years people management (with FATCA, CRS and project experience will be added value)

  • Excellent administrative and the ability of multi-task

  • Proactive and work as a team

  • Excellent working knowledge of MS Office

  • Strong interpersonal and relationship management skill

  • Ability to effectively prioritize and execute tasks under pressure and tight timeline

  • Able to speak fluent English, Cantonese and Mandarin