Lenovo Service Delivery and Relationship Manager(HK) in Quarry Bay, Hong Kong

  • Handle complaints which exceed the management ability of the first line client satisfaction specialist

  • Good understand of all customer dissatisfaction issues. Ability to analyse the root cause and seek ways to improve

  • Manage all day-to-day service operations to all customers delivery are done within SLA and customer expectation

  • Strong and effective governance on service vendor and supplier

  • Strong business acumen to identify opportunities to upsell advance services

  • Has knowledge of IT service industry and able to identify potential gaps for upselling on advance services to customers

  • Enablement of service partners to enhance service options

  • Ability to manage business and financial data to manage profitable margin in Upsell Services

  • 3-5 years’ experience on service vendor management

  • Diploma or Bachelor’s Degree in Business Administration, Computer Science or Engineering

  • Experience working in MNC environment, interacting with out-country counterpart

  • Excellent interpersonal and communications skills

  • High ability to manage difficult customer issues or escalation

  • Fluent in Cantonese, English and Mandarin

  • Effective communication skills at all levels - written and verbal

  • Able to prioritise in a fast paced, dynamic work environment

  • Able to problem solve and think laterally

Job ID #: 54454

Position Title: Service Delivery and Relationship Manager(HK)

Location: HKG-Quarry Bay

Functional Area: Services

Facility: Corporate Office

Relocation Provided: No

Education Required: Associates Degree

Experience Required: 3 - 5 Years

Travel Percent: 0