Schneider Electric IT Service Desk Technician in Quarry Bay, Hong Kong


  • Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
  • Log all reported IT Incidents / Requests and perform 1st level troubleshooting, escalation or resolution as part of the Incident Management Process.
  • Perform user administration, remote technical trouble shooting and provide First Contact Resolution where possible.
  • Responsible for hardware setup / purchasing, software installation / purchasing and IT training as User’s Introduction to IT System.
  • Coordinate, escalate and work with various IT support teams, business owners, service managers across regions.
  • Create and maintain operational documentations / knowledge database
  • On-site resource for Disaster Recovery actions.


  • Diploma or above in Information Technology.
  • Min 2 years working experience in an IT Service Desk environment of MNC providing 1st level end user support.
  • Experienced in IT Service Operations with strong focus on Incident Management.
  • Experienced with major operating systems, core desktop applications, software, Lotus Notes Client, Outlook, network security and access, hardware break/fix and network connectivity, instant messaging, SmartPhone, Polycom Video Conference, antivirus, etc.
  • Strong IT technical skills with excellent desktop / notebook support knowledge in a distributed computing environment.
  • Good command of English / Mandarin
  • Self motivated, excellent communications and interpersonal skills.
  • Ability to work across organizations to obtain information and drive for results.
  • ITIL foundation certification preferred.

Primary Location: HK-Quarry Bay-Quarry Bay

Schedule: Full-time

Unposting Date: Oct 29, 2017, 11:59:00 PM

Req ID: 0035OC