Schneider Electric IT Service Desk Technician in Quarry Bay, Hong Kong
- Provide 1st level IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
- Log all reported IT Incidents / Requests and perform 1st level troubleshooting, escalation or resolution as part of the Incident Management Process.
- Perform user administration, remote technical trouble shooting and provide First Contact Resolution where possible.
- Responsible for hardware setup / purchasing, software installation / purchasing and IT training as User’s Introduction to IT System.
- Coordinate, escalate and work with various IT support teams, business owners, service managers across regions.
- Create and maintain operational documentations / knowledge database
- On-site resource for Disaster Recovery actions.
- Diploma or above in Information Technology.
- Min 2 years working experience in an IT Service Desk environment of MNC providing 1st level end user support.
- Experienced in IT Service Operations with strong focus on Incident Management.
- Experienced with major operating systems, core desktop applications, software, Lotus Notes Client, Outlook, network security and access, hardware break/fix and network connectivity, instant messaging, SmartPhone, Polycom Video Conference, antivirus, etc.
- Strong IT technical skills with excellent desktop / notebook support knowledge in a distributed computing environment.
- Good command of English / Mandarin
- Self motivated, excellent communications and interpersonal skills.
- Ability to work across organizations to obtain information and drive for results.
- ITIL foundation certification preferred.
Primary Location: HK-Quarry Bay-Quarry Bay
Unposting Date: Oct 29, 2017, 11:59:00 PM
Req ID: 0035OC