The Walt Disney Company Resort Call Center Representative - Full Time in Lantau Island, Hong Kong

5-day week at Hong Kong Disneyland Resort:

When operational and business needs allow, our full time Cast Members / employees will be scheduled two days off per week.

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

Responsibilities :

  • Handle high volume of phone calls, which may be called for different purposes, from our Guest

  • Provide one-stop excellent Guest services promptly

  • Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications :

  • Ability to speak fluent Cantonese, English, and Putonghua

  • Ability to reflect a professional image while maintaining Guest privacy

  • Ability to perform in a fast-paced and sometimes stressful working environment

  • Good team player, self-initiative and strong sense of responsibility

  • Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

Preferred Qualifications :

  • Preferably with previous work experience in Hotel, customer services, or tourism industry

  • Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses

  • Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

#LI-DNI

Additional Information :

SCHEDULE AVAILABILITY

Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION

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Keyword: hotelexp

Job ID: 155597BR

Location: Lantau Island,Hong Kong

Job Posting Company: Disney Parks & Resorts