The Walt Disney Company Park Operations Manager in Lantau Island, Hong Kong
Career with a Difference
Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.
Interested in a career with a difference? Join us now!
As the team leader, responsible for the overall guest services and operational performance of Attractions & related function in assigned portion of Hong Kong Disneyland Resort, and its relevant operation teams.
Plan, organize and implement the overall strategies and goals of the Attractions operation and support the Resort mission of Guest/Cast/Financial expectations
Support planning for new attractions or operations in assigned portion of the HKDL
Recruit & train the Attractions team, develop operating principle and emergency procedures, preparing operating guidelines, and interface with Imagineering design team and various Operations Line of Business (e.g. Maintenance, Entertainment, Merchandise, F&B, Guest Relations, etc) on operational issues
Promote the Disney Service model and Disney Leadership behaviors
Manage Guest metrics, coach and develop all direct reports in the performance of their roles
Develop and manage the annual operating plan
Direct workforce requirements, scheduling needs and Cast retention
Manage day-to-day relationships with external government legislation related to Attraction operations and internal partners
Partner with relevant Disney global teams regarding latest operational developments and enhancement
Handle ad-hoc assignment and projects as requested
Basic Qualifications :
Bachelor degree in business management, hospitality, travel or any other related disciplines
At least 5 years of experience in related fields
Proven ownership of various duties within an operation
Demonstrated strong technical background in Attraction operations
Demonstrated ability to communicate effectively with all levels of cast members, government officials, Guests and internal partners
Excellent influencing, partnership, interpersonal, presentation, and communication skills
Strong sense of responsibility with the ability to meet deadlines.
Able to handle multiple priorities independently in a fast paced and challenging environment
Excellent command of written and spoken English and Chinese, including both Cantonese and Putonghua
Job ID: 470290BR
Location: Lantau Island,Hong Kong
Job Posting Company: Disney Parks & Resorts