The Walt Disney Company Park Operations Manager in Lantau Island, Hong Kong

Career with a Difference

Hong Kong Disneyland delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.

Interested in a career with a difference? Join us now!

Responsibilities :

  • As the team leader, responsible for the overall guest services and operational performance of Attractions & related function in assigned portion of Hong Kong Disneyland Resort, and its relevant operation teams.

  • Plan, organize and implement the overall strategies and goals of the Attractions operation and support the Resort mission of Guest/Cast/Financial expectations

  • Support planning for new attractions or operations in assigned portion of the HKDL

  • Recruit & train the Attractions team, develop operating principle and emergency procedures, preparing operating guidelines, and interface with Imagineering design team and various Operations Line of Business (e.g. Maintenance, Entertainment, Merchandise, F&B, Guest Relations, etc) on operational issues

  • Promote the Disney Service model and Disney Leadership behaviors

  • Manage Guest metrics, coach and develop all direct reports in the performance of their roles

  • Develop and manage the annual operating plan

  • Direct workforce requirements, scheduling needs and Cast retention

  • Manage day-to-day relationships with external government legislation related to Attraction operations and internal partners

  • Partner with relevant Disney global teams regarding latest operational developments and enhancement

  • Handle ad-hoc assignment and projects as requested

Basic Qualifications :

  • Bachelor degree in business management, hospitality, travel or any other related disciplines

  • At least 5 years of experience in related fields

  • Proven ownership of various duties within an operation

  • Demonstrated strong technical background in Attraction operations

  • Demonstrated ability to communicate effectively with all levels of cast members, government officials, Guests and internal partners

  • Excellent influencing, partnership, interpersonal, presentation, and communication skills

  • Strong sense of responsibility with the ability to meet deadlines.

  • Able to handle multiple priorities independently in a fast paced and challenging environment

  • Excellent command of written and spoken English and Chinese, including both Cantonese and Putonghua

Job ID: 470290BR

Location: Lantau Island,Hong Kong

Job Posting Company: Disney Parks & Resorts