The Walt Disney Company Hotel Front Desk Host - Full Time, HK Disneyland in Lantau Island, Hong Kong

5-day week at Hong Kong Disneyland Resort:

When operational and business needs allow, our full time Cast Members / employees will be scheduled two days off per week.

Front Desk Hosts are responsible for greeting Guests, checking them in and out of hotel rooms, and assisting Guests and enhancing their stay by providing information regarding Resort services, activities and surrounding areas as needed.

Responsibilities :

  • Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction

  • Assist Guests with questions, directions, event schedules, and other information regarding the Resort to help create a magical experience

  • Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)

Basic Qualifications :

  • Must have solid guest service mindset when handling all guests’ transactions.Pleasant personality and strong customer focus is a must

  • Good command of both English and Putonghua

Preferred Qualifications :

  • Previous work experience in Hotel, Guest services, and tourism industry

Preferred Education :

  • Preferably with qualifications in Hotel, Hospitality or Tourism Management

Additional Information :

SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION The interview session will be conducted in the Hong Kong Disneyland Job Carnival during 21 – 23 February. After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

Keyword: hotelexp

Job ID: 161949BR

Location: Lantau Island,Hong Kong

Job Posting Company: Disney Parks & Resorts