Cigna Infrastructure Engineer Specialist in Kowloon, Hong Kong



The incumbent will join the infrastructure and operations team as a specialist on client computing and collaboration technologies.

Key Responsibilities:

  • Provide technical leadership and hands-on support on client computing and collaboration technologies such as directory services, configuration management, VDI, voice and video technologies.
  • Investigate and propose new technologies that improves customer experience, productivity and/or cost efficiencies.
  • Champion regional requirement and coordinate regional rollout of enterprise solutions.
  • Project manage regional and local IT initiatives.

·Provide L3 technical support to operations and regional teams.



·Minimum of 7 years solid experience in hands-on system integration and technical support of client computing and/or voice technologies in an enterprise environment.

·Technically versatile with experience and interest across multiple technology domains, from client computing and collaboration technologies to compute, data networking, IT security and IT operations.

·Possess strong knowledge of client computing and collaboration technologies including MS Windows, Active Directory, SCCM, XenApp, XenDesktop, CUCM, audio and video conferencing.Knowledge in contact center technologies is highly desirable.

·Good understanding of networking technologies and high-availability architectures.

·Good knowledge of scripting languages.

·Exposure to ITIL processes.

·PMP certified is highly desirable.

·Innovative mindset with excellent analytical and problem solving skills.

·Self-motivated, enthusiastic, diligent and able to work independently.

·Efficient time management and able to handle multiple projects, problems and tasks concurrently.

·Excellent interpersonal skills and team player.

·Excellent communication and written skills in English and Chinese.

Primary Location: Kowloon-Hong Kong

Work Locations: 100 How Ming Street, Kwun Tong AXA Tower, Landmark East Kowloon

Job: IT--Infrastr Ops And Supp

Schedule: Regular

Shift: Standard

Employee Status: Individual Contributor

Job Type: Full-time

Job Level: Day Job


Job Posting: Mar 17, 2017, 12:46:20 AM