Cigna Assistant Manager, Quality Enhancement in Kowloon, Hong Kong


Critical Tasks and Expected Contributions/Results:

  • Monitor call and analysis the call pattern to identify improvement area about TMRs’ selling skill
  • Evaluate telephone manner, products and guidelines of telemarketers’ calls and provide effective feedback for uplifting sales quality
  • Work close with training team to develop appropriate tactics and activities to fill the gaps, like call coaching, call sharing, hand-holding training, classroom training, with an aim to support the sales team to achieve good performance
  • Supervise and coach junior staff


Experience/Knowledge, Education and Other Requirements:

  • Form 5 and above or related discipline
  • Minimum 5 years of working experience, preferably in insurance , banking or telemarketing industry
  • Good interpersonal and communication skills in both written and verbal
  • A good team player with positive working attitude
  • Proactive, open-minded, eager to learn and creative
  • Proficient in MS Office applications

Primary Location: Kowloon-Hong Kong

Work Locations: 100 How Ming Street, Kwun Tong 9/F & 10/F One Landmark East Kowloon

Job: Bus Ops--Customer Service

Schedule: Regular

Shift: Standard

Employee Status: Manager of People

Job Type: Full-time

Job Level: Day Job


Job Posting: Jul 10, 2017, 10:44:43 PM