Philips Ultrasound Service Leader in Hong Kong, Hong Kong

Same as above

In this role, you have the opportunity to

Join the well-established ultrasound customer services team while advancing your career in a dynamic, fast paced and multinational environment of Philips Customer Services Health System team in Hong Kong.

You are responsible for

  • Leading and managing the Customer Service Ultrasound team

  • Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and field change order

  • Providing technical advice and coaching to team members and service providers

  • Maintaining and improving customer satisfaction rate while able to solve difficult technical challenges

  • Collaborating with Project Managers and Sales for project relocation or product marketing strategies

  • Cooperating with sales distributor in varied sales or marketing activities

  • Prepare/validate product technical support competency level

  • Communicate with business units for new product training arrangement

  • Escalate problem case to global helpdesk for problem solving

  • Responsible for site incident case follow up action

  • Provide technical consultation during tender bidding process

You are a part of

Philips Customer Services team and report to the Head of Service Leader of Health System.

To succeed in this role, you should have the following skills and experience

  • Diploma or University graduate or above in Engineering related discipline

  • At least 5 years of service maintenance experience, preferably in the field of healthcare or medical related industry

  • Excellent communication and interpersonal skills

  • Excellent coaching and leadership skills

  • Flexible, confident, performance driven and positive attitude even under pressure.

  • Good command of both spoken English and Cantonese

In return, we offer you

A path towards your most rewarding career. You will be part of the Customer Services team as Philips is extending the scope from purely imaging system modality sales to integrated solution sales. You will have a stable platform with growth and development and the chance to take care of other business.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .