IBM Process Expert in Hong Kong, Hong Kong
Interlocks with key customers and partners across GEO to identify process improvement opportunities.
Bring forward opportunities to both Tactical & Strategic Kaizen Transformational leads for Geo and market
Provides process guidance to strategic and tactical Kaizan when to facilitate change activities, and to escalate potential issues or conflicts.
Support the tribes resolving process issues / questions related to tribe, acting as SME with a focus on velocity, quality & controls
Support the change management within the tribe or Geo to maximize the expected benefits of the transformation
Lead process improvements yielding improved cycle times, simplicity and improved client experience (both market and global)
Integrate local Process/documentation/audit requirements
Keep stakeholders updated on status
Work with the Transformation Guild ensuring the change impact of our transformation portfolio causes minimum business disruption within the tribe or Geo
Thought Leader who challenges the status quo throughout the organization.
Ability to work with Stakeholders and manage expectations and priorities,
Excellent verbal and written skills,
Ability to influence the organization without formal authority and hold your ground in face of divergent opinions,
A team player with a “can do "attitude”
Strong Facilitation (e.g. Workshop or training sessions) skills,
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.