McGraw Hill Financial Client Services Representative in Hong Kong, Hong Kong

Position Description

The Role:

Client Services Representative – Japan Coverage

The Location:

Hong Kong

The Team - The Business:

You will get an opportunity to work with a team who are all internationally minded experienced professionals within the financial industry. We promote an open and collaborative work environment.

The Impact:

This role is to provide the highest quality support by being a subject matter expert in our products. You will also have a deep understanding of who our clients are and how they can utilize use our tools. You will be the bridge between the end-user and our products and your role is to providing exceptional quality service to our clients across Asia through different channels of communication.

What’s in it for you:

This is an exciting opportunity for you to be part of a dynamic team and you will go through an extensive training to develop your knowledge and skill sets. It’s a great platform to further develop your career and can lead to a successful career path within S&P Global Market Intelligence.


Support daily operations within the client servicing team

Focal point of contact for any client enquiries or issues

Consult with our clients on the best and most efficient way to achieve quality results

Explain the collection process as well as the methodologies behind our calculations

Providing creative solutions to meet our clients’ needs

Provide assistance to our clients in building financial models

Support ad hoc assignments & tasks

Basic Qualifications:

Bachelor degree holder in business, economics or related studies

Exceptional communication and interpersonal skills

2 - 3 years of relevant work experience in client servicing within the financial industry

Proficient in Microsoft Excel, Word and other applications

Desire and flexibility to learn and grow in an fast paced environment

Fluency in English and Japanese is required (as well as other Asian languages)

Dynamic personality and is passionate to speak with people

Motivated, proactive and upbeat personality

S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE:

SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit - marketintelligence.