Microsoft Corporation Premier Field Engineer (Business Productivity – SharePoint Technology) in Cyberport, Hong Kong
Deliver onsite Services and strengthen customer relationships.
Proactively provide recommendations to help improve the overall health of the customer’s environment and prevent future critical situations.
Drive high customer satisfaction in all engagements.
Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge.
Collaborate with Microsoft Product Support Services to resolve customer issues in timely manners through onsite assistance.
Must have a degree in Computer Science or Engineering, or equivalent work experience
A superior knowledge and demonstrated technical proficiency in SharePoint, SharePoint Online and its related development
Superior problem solving and troubleshooting skills at a Systems Engineer level.
Demonstrated aptitude for providing exceptional customer service.
Ability to grow the technical expertise of peers via training development and delivery, mentoring, and content development.
Ability to actively participate in team problem solving by proposing and implementing solutions.
Ability to adapt quickly to changing circumstances, direction, and strategy.
Demonstrate strategic thinking with value-add contributions.
Demonstrate the strong impact and influence capabilities with business decision maker during service engagement.
3-5 years IT related working experience
Microsoft Certification – MCSE or MCITPS are plus.
Language proficiency in English Customer service & support